Service Level Agreement (SLA)

When you rely on our infrastructure to capture leads and run your operations, reliability is not optional. This SLA outlines the communication and support standards we adhere to for all active clients.

1. Response Times

• Priority Issues (System Down/Data Errors): Addressed in < 24 hours. We understand the cost of a broken system and prioritize these issues above all else.
• Standard Support (Questions/Minor Tweaks): Responded to in < 24 hours.

2. Issue Resolution

While our < 24 hour response time dictates when we acknowledge and begin diagnosing the issue, resolution times vary based on complexity. Critical bugs introduced by our code are prioritized above all other active development work until resolved.

3. Exclusions

This SLA does not apply to downtime caused by third-party API outages (e.g., OpenAI, Stripe, or CRM platforms going down), changes made to the codebase by your internal team or third-party developers, or issues caused by expired payment methods on your personal infrastructure accounts.